I Love Paperwork and the State Government

I have to collect a number of paperwork items to present to my new employers including my teaching certificate issued by the State of Wisconsin.  I renewed my license in 2012 and on their internet site it shows my timely renewal but I never received the paper copy of my teaching license.  When I called their customer service line, I was told to file a replacement application and submit $50 to get a new copy!  When I stated that they never mailed me the original copy, I was put on hold.  When the man returned to the phone, I got an apology and was told my teachers license was sent to be printed today and I should have it in about 1.5 weeks!  I do not know who was more surprised -- me because I got an apology from a governmental agency or the customer service representative because his governmental agency made a mistake!